Healthcare & Pharma

The Healthcare industry has been trying to improve patient outcomes while also reducing costs and complying with regulations. Digital transformation is integral to these aims, and when COVID-19 hit, the need for new digital solutions accelerated across health organizations practically overnight. Patients needed, and now expect, the ability to book appointments, receive care, pay bills via the latest payment technologies, and access records — online and at any time. 

Another key trend with patients at the center is data-driven healthcare. Providers need to collect, share, and analyze more data, which leads to better patient outcomes and lower costs. To achieve these ends, healthcare organizations are modernizing their systems. This not only enables them to reach the level of interoperability needed to share all that data with other providers and payers, but it also affords them technologies such as AI for predictive analytics, better decision-making, and value-based care.