Invoice Collection Management

The process of identifying the priority invoices, contacting customers on phone, sending emails, sending letters for reminders, and applying restrictions on phone and internet services was carried out manually which was not very effective and not many debts were getting collected by agents during the day.

There was a need to automate the process which will prioritize work for agents, assign the mode of contact to the customers as a reminder and apply restrictions on the services to the customer if invoices were unpaid.

We developed a web application using Oracle database and Microsoft .Net as front-end to solve the above-mentioned business challenge. Following was the flow of the process that was implemented
successfully.

To learn more about our solution and the results, download the case study